Service and support

Twofold Ltd is committed to its customers. That is why we have ensured that our customer support team is not only technically excellent (which you would expect), but is sensitive, empathetic and available – which you will not find in many larger organisations where the work is performed by a computer.

All of our innovative solutions are fully supported by our nationwide team of qualified field engineers. When you call our support helpline you speak directly with an experienced member of our team who will immediately be able to help you. Our focus is on ensuring your business preserves efficiency, security and control by providing high levels of service and support with prompt response times and minimal disruption to your business.

We understand that not all businesses run in the same way or require the same levels of support. Twofold Ltd offers a range of standard and bespoke maintenance contracts to suit your individual needs.


To speak to our customer support team please contact them on 0118 951 9800, alternatively email support@twofold.co.uk.

 

Standard equipment maintenance contrTwofold Coverageacts include:

  • Unlimited onsite breakdown cover
  • Priority breakdown response
  • Outstanding support helpline
  • Online assistance
  • Discounted consumables and spare parts costs
  • Loan equipment facilities
  • Regular preventative maintenance visits
  • Renewable on an annual basis

Standard software support contracts include:

  • Support helpline
  • Email help service
  • Remote support assistance
  • Software updates – completely free of charge!
  • Discounted software upgrades, training and consultancy
  • Priority on-site assistance where required
  • Renewable on an annual basis

 

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