Information is the lifeblood of an insurance organisation. In the face of challenges such as declining incomes, rising claims and fraud risk, insurance companies can only compete and thrive if they have the most accurate and up to date information on customers, policies and claims and ensure all their processes are legally compliant in all of their chosen markets.
Twofold enables insurance companies, agencies and IFA networks to streamline and optimise information flow across business units and processes, reduce cost and risk, increase sales efficiency and customer service, and achieve regulatory compliance.
Typical benefits include:
Improve customer service by capturing documents at the point of origination from multiple channels. Gain a competitive edge through fast, high quality inquiry and claims handling.
Ensure regulatory compliance by tracing and auditing the data that arrives into an organisation from the point of entry, across each touch point until its final archive.
Improve your organisations efficiency by capturing and classifying documents at the point of entry and routing process-ready information to multiple business units and processes.
Reduce costs by processing paper, fax, email and any other format through one capture platform. Eliminate the manual labor, physical shipping and storage.
Where Kofax can be implemented
Click on the case study below to find out how we have helped one of many customers within the insurance sector.