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Invoice Automation for
Efficiency and Accuracy

Based in Reading, Berkshire, Twofold Ltd helps organisations like yours to succeed and become more efficient
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Invoice Automation for
Efficiency and Accuracy

Based in Reading, Berkshire, Twofold Ltd helps organisations like yours to succeed and become more efficient
connect-overlay-word-young-people

Invoice Automation for
Efficiency and Accuracy

Based in Reading, Berkshire, Twofold Ltd helps organisations like yours to succeed and become more efficient

Digital Mailroom for Insurance

Along with your document management system, take full control of your incoming and outgoing communications with a digital mailroom process. If you’re struggling with time-consuming and error-prone manual processes, with customer communications being handled from a range of devices and media, then it’s time to look at the digital mailroom to help identify, classify, route, store, and share your documents efficiently.

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Our engineers are based throughout the UK to provide a speedy response

Typical uses of a digital mailroom in insurance:

  •  Healthcare claims documents processing
  •  Property and casualty first notice of loss
  •  New customer onboarding

If you feel you have something to offer, please get in touch and send in your CV.

What exactly do we do?

Twofold provide and support physical and digital mailroom solutions to help our 3,000 customers deal with an ever-increasing volume of paper and data.

If you are interested in a career with Twofold and believe you have the right attributes then apply today. Simply submit your CV and a covering letter outlining why you would like to be part of our team to info@twofold.co.uk.

We look forward to hearing from you

Typical benefits of a digital mailroom in banking:

  • Mortgage document processing
  • Loan application processing
  • Customer onboarding
  • checks processed
  • credit card processing

Is your customer data accurate and are you legally compliant?

Information is the lifeblood of an insurance organisation. In the face of challenges such as declining incomes, rising claims and fraud risk, insurance companies can only compete and thrive if they have the most accurate and up to date information on customers, policies and claims and ensure all their processes are legally compliant in all of their chosen markets.

Automatically capture, process and archive high volumes of policies and all related documents from your customers in an efficient, integrated and compliant manner, To ensure you’re fully compliant with GDPR (read our blog about GDPR here), you’ll need to know exactly which records you have, and why. Speak to our consultants to go through your requirements and prevent unnecessary fines.

Twofold can provide insurance companies and their extended networks with a robust, flexible and scalable enterprise content platform to meet the full range of document content and management demands. It enables e-entry of new documents as well as back-file conversion of high volumes of documents in any format, and it seamlessly integrates with enterprise content management systems and relevant business processes. Along with OnBase ECM, we also supply and support Kofax software to anable you to communicate effectively with your customers.

Some of our customers in the financial industry

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The Challenge

One of the largest insurers in its market, this company continues to grow at a ferocious pace. However, expansion was putting a strain on the insurance provider’s paper-based customer communications processes.

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The Solution

Keen to digitise and automate its manual customer communications processes, the insurer decided to implement Kofax® Customer Communications Manager™. The insurer created over 80 standardized letter templates in the Kofax solution. Next, the insurer integrated Kofax Customer Communications Manager with its core back-office systems to automate letter population.

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The Results

With Kofax Customer Communications Manager, the insurance provider has transformed customer communications processes, giving business a real boost.