Privacy Policy – GDPR

At Twofold Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@twofold.co.uk or you can telephone 0118 951 9800.

Who are we?

Twofold Ltd was formed in August 2000, following a management buy-out of the Document Security and Forms Handling Division of Checkpoint Security Services Ltd, but Twofold Ltd’s heritage in managing documents dates all the way back to 1858 with the formation of J. Sloper and Co.

Over the last 21 years, we have become the leading independent supplier and maintainer of document management software and mailing equipment in the UK, enjoying steady growth and stability throughout that time.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive news, product updates, and offers.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed, and when.

How is your information used?

We may use your information to:

• Process orders that you have submitted
• To carry out our obligations arising from any contracts entered into by you and us
• Seek your views or comments on the services we provide
• Notify you of changes to our services
• Send you communications that you have requested, and that may be of interest to you (such as information about promotions, upgrades, goods, and services).

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

GDPR – who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can email us to be removed from mailing lists, manage subscriptions via links on our emails, or select opt-out when completing online forms.

You can change your marketing preferences at any time by contacting us by email: info@twofold.co.uk or telephone on 0118 951 9800.

How you can access and update your information

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can email us to be removed from mailing lists, manage subscriptions via links on our emails, or select opt-out when completing online forms.

You can change your marketing preferences at any time by contacting us by email: info@twofold.co.uk or telephone on 0118 951 9800.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@twofold.co.uk, or you can telephone 0118 951 9800.

You have the right to ask for a copy of the information Twofold Ltd hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with software 128 Bit encryption on SSL.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the Twofold Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

The cookie is accepted or declined by selecting the relevant option in the consent banner that will appear upon your first visit to our website. The cookie allows a website to track visitor behavior on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies himself by submitting a form. The cookie is persistent for 10 years before it expires.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit your browser settings page. Turning cookies off may result in a loss of functionality when using our website.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section ofHotjar’s support site.”

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site, and recommend that you check the policy of that third party site.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2021.